SUMMARY

Under direct supervision from the IT Administrator, the Network Technician supports the efficient operation of the Administrative Services/IT department by maintaining and troubleshooting network infrastructure and systems. This position requires a strong understanding of network administration, hardware/software installation, and systems support. The Network Technician ensures optimal performance of the County's network and related systems in accordance with established policies and procedures. Maintains professionalism in all interactions with internal and external customers.

ESSENTIAL DUTIES

• Diagnoses and repairs network issues, including LAN/WAN, VoIP, and AV systems. -
• Installs, configures, and maintains servers, switches, routers, and other network equipment. -
• Builds and repairs computer hardware. -
• Collaborates with IT staff and support personnel to resolve technical issues. -
• Communicates effectively with end users and management. -
• Coordinates with vendors to resolve technical problems with network equipment and software. - Maintains documentation of network topology and client systems. -
• Ensures compliance with IT policies and procedures across project teams. -
• Shares technical knowledge and solutions with peers and leadership. -
• Monitors network performance and updates equipment as needed. -
• Applies industry standards and best practices in network infrastructure. -
• Participates in daily operations and special IT projects. -
• Performs other duties as assigned. The duties of this position are not limited to those set forth above.

The incumbent will perform such functions, duties, and assignments as directed by supervisor and consistent with ability, background, and expertise.

MINIMUM QUALIFICATIONS

• Associate's degree in computer science or related field, or a minimum of four (4) years of experience in the IT field.
• Must obtain and maintain CompTIA A+ and Network+ certifications within 1 year of hire.
• Familiarity with ITSM platforms and network monitoring tools (e.g., SolarWinds, LogicMonitor, ManageEngine).
• Ability to work collaboratively with the IT Cybersecurity department to implement network security measures.
• Valid driver's license is required when operating a vehicle for work-related purposes.
• Must successfully complete pre-employment requirements including a background check and drug/alcohol screening.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Network infrastructure, administration, and monitoring tools.
• Server and hardware installation and maintenance.
• IT industry standards and best practices. - County policies, procedures, and applicable regulations.
• File and records management.
• Modern office functions and equipment.

Skill in:

• Diagnosing and resolving network and hardware issues.
• Operating network monitoring and ITSM platforms.
• Communicating effectively with users and team members.
• Prioritizing tasks and managing time efficiently.
• Providing exceptional customer service.

Ability to:

• Learn new systems and procedures quickly.
• Work independently and as part of a team.
• Maintain strict confidentiality.
• Communicate clearly both verbally and in writing.
• Establish and maintain professional relationships.
• Adapt to changing conditions and solve problems effectively.
• Lift and carry up to 50 pounds.